Q: 1. Are you a factory or a trading company?
A: We are Hydraulic & Pneumatic equipment manufacturer based in Wuhan, China. We've been in the industry since 1999, and we've gained the export certification, which means we could export with lower cost. You are more than welcome to visit our factory. You can find more information at our website (www.hd-hydraulics.com).
Q: 2. Do you accept OEM? What is your minimum order quantity? Do you have OEM experience?
A: We accept OEM for every product that we produce, there is no MOQ for any of our product if you wanted a OEM, We've been doing OEM ever since the year we established our factory, which is 1999. We have a mature technical team ready to discuss your unique requirements with you.
Q: 3.ls your delivery always on time?
A: We can't promise about the freight but what we can do is shortening our lead time while keep the same quality level. Therefore, it will not be any problem even if the sea freight delay for a couple days.
Q: 4. Why don't you have CE certification?
A: CE certification is for one product, not the whole factory, and we have way too many product lines to registered CE for, but our customers from Europe said it's easy to solve the CE problem. And we are working on the CE certifications registration process, in order to save our customers' time in the future. By the way, there are many products with fake CE Certification on the market, please be aware with that to avoid unnecessary problems.
Q: 5. How do l start to order?
A: First, talk to our sales about your machine model, working conditions, technical requirements, deadlines. Then, our sales will provide the details you need. All inquiry will be responded within 24 Hours.
Q: 6. Can you tell me the latest situation of order production process?
A: Of course, unlike others who might hide their production process, our production process is totally open for our customers. Feel free to inform our sales about your needs.
